Last updated: 9 February 2026
"Strong safeguarding, supportive management, specialised training and positive culture, although staffing lacks details on retention, agency use or workloads."
People were safeguarded from abuse and avoidable harm. Staff understood what actions they should take to reduce risk of harm and to report any incident of potential abuse in a timely way. The provider learned lessons when things had gone wrong
There was a positive and open culture at the service. Staff told us they enjoyed their jobs and providing care and support to people
The provider ensured there were sufficient numbers of suitable staff. People said, 'There are plenty of staff here for my need,' and 'There is plenty of staff working here for me'
Staff received specialised training to help with their skills, knowledge and personal development. Training in specific mental health conditions and physical health conditions were completed outside the mandatory learning programme
Staff were complimentary about the registered manager. They said, 'The manager always listens to me, she is really helpful and that is what I need' and 'When there is any training the manager thinks maybe helpful to me, she will have a chat with me about it and book me on a course quickly'
Staffing levels are adequate with enough staff on shifts and no delays, but no details on staff retention, agency use, or workloads from staff.
The provider ensured there were sufficient numbers of suitable staff. The staff rota showed details of the numbers of staff available for duty and for each shift. People gave positive examples of when staff supported them with their needs and without delay
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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