Last updated: 9 February 2026
"Strong management support and a happy family-like team culture, although staffing retention is unclear and activities lack a dedicated coordinator."
Staff trained to recognise abuse, incidents recorded and analysed for trends; medicines administered safely by competent staff
Staff said 'Everyone gets on well here, it's like a family'; staff morale was high and there was a clear and open culture
People told us there was always enough staff on duty to support them to access the local community and meet their family or friends; flexible rota around activities
Staff well trained including mandatory training plus Positive Behavioural Support (PBS); received regular supervision and annual appraisals to develop skills
Acting manager had good oversight of the service, worked alongside staff observing practice and provided support; staff said 'I am very confident in the management team, they always give good support'
People enjoyed a variety of activities they chose including horse riding, theme parks, Lego Land, growing vegetables, acting workshops and holidays
Staffing is adequate with enough staff to meet needs and flexible rotas, but no details on staff staying long-term or agency use.
People told us there was always enough staff on duty for them to do what they wanted to do. The staff rota was flexible around people's activities.
Varied outings and personal interests like horse riding and acting workshops, but no activities coordinator or specialist therapeutic programmes.
People enjoyed a variety of activities that they choose to do. This included, going out to the local town, catching the train or bus to other places, horse riding and going out to local pubs/cafes for meals.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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