Working at Little Brook House
Brook Lane, Southampton, SO31 9FE
Operated by Little Brook House Ltd
26 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Staff feel part of a positive team with improved training, but no registered manager and unsafe medicines management hold it back."
Safety & Risk
2/10
✕
Medicines were still not being consistently managed safely... we identified 3 medicines errors... Risk management plans were not always in place or did not provide staff with sufficient... information... The systems and processes to safeguard people from the risk of abuse... needed to be more robust... continuing breach of regulation 12.
Staff Culture
6/10
✓
Staff were positive about the new manager. Comments included, 'Manager is turning it around... she has got us working as a team'... 'I feel I am in a team – not out there on my own. I trust my leadership, there is a change is atmosphere, I now like coming to work'
Staffing Levels
4/10
!
Concerns were raised that the planned staffing levels were not always met due to sickness for example. This was corroborated by the rotas. Staff all assured us people's needs were still met though... 'Sometimes there are 4 [Care staff] but other days there are only 3. We need that fourth member of staff'
Training & Dev
6/10
✓
Completion rates of training had improved and the training programme available covered a wide range of subjects including dementia awareness, moving and handling, safeguarding and infection control... There was some evidence the new manager was delivering a programme of supervision, but this needed to be further embedded.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The last registered manager had left in January 2023. A new manager had been appointed and started in January 2023. They had started the process to become registered as manager.
Programmes
4/10
!
Throughout the inspection, we saw people engaged with a range of activities. This included craft sessions and a visit from a local nursery... interactive table... companion pets and fiddle mats. However, a review of people's activity records did not provide assurances they were consistently being supported to participate in regular social and leisure activities. Staff raised concerns about their ability... to provide meaningful activities alongside their caring duties.
Points to consider
No permanent manager in place yet, so leadership oversight is weak.
At the time of our inspection there was not a registered manager in post.
Medication errors and poor risk assessments make the work unsafe at times.
Medicines were still not being consistently managed safely, and we were not assured people had always received their medicines as prescribed... 3 medicines errors.
Planned staffing levels not always met due to sickness, so staff feel stretched.
Planned staffing levels were not always being achieved... staff feedback was more mixed. Concerns were raised that the planned staffing levels were not always met due to sickness... rotas corroborated.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews