Last updated: 10 February 2026
"Staff praised the fair approachable manager and positive team culture with strong safety practices, but basic training activities and no clear staff retention hold it back."
We were assured that this service met good infection prevention and control guidelines. A recent outbreak of COVID-19 at the service had been managed well (2020 IPC inspection).
Staff said the team worked very well together and that morale was good. The culture of the service was open, honest and caring. Per 2019 comprehensive inspection.
There were enough staff available to meet people's needs. People received care in a timely way. Per 2019 comprehensive inspection.
Staff received an induction and ongoing programme of training. Staff received regular support and supervision. Staff were satisfied with the training they received. Per 2019 comprehensive inspection.
Staff spoke positively about the management team. One told us, 'The manager is very fair with everyone and is very approachable.' Staff understood the registered manager's vision... they were listened to. Per 2019 comprehensive inspection.
People were supported to access a range of social and leisure activities... such as pat dog visits, visits from guest singers and enjoyed hand massages and listening books. Per 2019 comprehensive inspection.
Staffing levels are enough to meet needs, but no details on low agency use or good staff retention.
There were enough staff available to meet people's needs. Per 2019 comprehensive inspection.
Only standard induction and ongoing training, no specialist courses or career development mentioned.
They received an induction and ongoing programme of training. Per 2019 comprehensive inspection.
Varied basic activities with a coordinator, but no specialist programmes or innovative approaches.
People enjoyed activities such as pat dog visits, visits from guest singers and hand massages. Per 2019 comprehensive inspection.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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