Last updated: 10 February 2026
"Exceptional leadership, positive culture and innovative activities with a stable longstanding team, although COVID caused some staffing shortages."
Per 2020 comprehensive inspection: Robust safeguarding, risk assessments, safe medicines with audits, learning from incidents, reduction in falls; per 2022: assured on infection control and PPE.
Per 2020 comprehensive inspection: Staff felt valued and respected, enjoyed work, 'I love it, it's like a home from home... You can feel the love', good team communication.
Per 2020 comprehensive inspection: Longstanding staff team, enough staff without rushing, time to chat; per 2022: measures to mitigate COVID-19 related staff pressures.
Per 2020 comprehensive inspection: Staff had good training, supported to gain nationally recognised qualifications, regular supervision.
Per 2020 comprehensive inspection: The registered manager promoted a positive, open and inclusive culture, driven to improve, staff said '[Registered manager] is such a good manager. We are striving to go up all the time.'
Per 2020 comprehensive inspection: Creative activities coordinator, exceptional community involvement, Tea Room, inter-generational projects with students, themed events, external entertainers.
Good stable team with enough staff most days, but COVID caused staff shortages that needed extra measures to cover.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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