Working at Little Acre Care Home

The owner who is also the manager had not been around much until recently and misses issues because checks are weak.

the provider, who was also the registered manager and nominated individual, had not attended the home frequently until recently, when the home manager had left. The provider did not have full knowledge of the issues and priorities... as audits had not always identified shortfalls.

Not enough staff on evenings and weekends so sometimes people are left without any help or supervision.

there were times when only 2 staff were in the building. This meant when staff were supporting someone who needed 2 staff there were times when other people were left without access to any staff support or supervision, particularly during the evenings and weekends.

Staff have not completed required trainings on skin care and learning disabilities.

not all staff had completed training in autism and learning disability which has been a legal requirement for all services since 2022. Nor had staff completed skin integrity and pressure care training.