Last updated: 9 February 2026
"Exceptionally well managed with a supportive culture and innovative activities, although training lacks funded qualifications and career development."
Staff had received training in how to identify and report concerns of abuse... Records showed when safeguarding concerns had been identified appropriate action had been taken. Trends were analysed.
One staff member told us 'if you do something wrong, you don't have to hide it. You can rely on the management to work through things with you and support you.'
Relatives said 'It doesn't matter which staff member we speak to they have the right level of information, they know about [named person]. There seems to be a good team spirit there.'
Ongoing training was provided to staff including training deemed to be mandatory by the provider. Specialist training was also available such as dementia training and epilepsy training if this was appropriate.
Staff told us the service was 'Exceptionally well managed… [registered manager] is a very knowledgeable manager' and relatives said '[Registered manager] has taken so much on board I cannot praise her enough'.
Sensory room refurbished; trips to London Eye, Space Centre, theatre; deliver village newsletter; church community lunches; resulted in fewer incidents of challenging behaviour.
Training covers the basics and some specialist areas but no funded qualifications or career development paths mentioned.
Ongoing training was provided to staff including training deemed to be mandatory by the provider. Specialist training was also available to staff such as dementia training and epilepsy training if this was appropriate.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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