Last updated: 9 February 2026
"Strong safety practices and an open culture with supportive management, although basic activities without a coordinator and adequate staffing hold it back."
2022: Robust visitor screening with tests and checks, enhanced cleaning, recent PPE refresher training, assured on all key IPC areas including outbreaks and PPE use.
Per 2019: 'There was an open and honest culture'; manager approachable, staff say 'She gives praise where its needed. She tells us we're doing a good job'.
Per 2019: 'There were enough staff on duty to support the needs of people and keep them safe'; 2022: measures to mitigate COVID-19 related staff pressures.
Per 2019: 'Staff were receiving appropriate training which was good and relevant... spoke highly of the training, support and supervision'; 2022: recent refresher on PPE.
Registered manager promoted culture of ongoing learning (2022); per 2019: manager very approachable providing leadership, staff say 'She gives praise where its needed'.
Per 2019: 'Activities were on offer... staff organised activities... knitting, crafts with me in my room... art... take me out shopping'.
No activities coordinator or regular varied programme, just basic crafts, art and outings run by care staff, so role is mostly routine personal care.
Activities were on offer to keep people occupied both on a group and individual basis. Staff organised activities and entertainment
Staffing is adequate to meet needs but nothing special, with COVID pressures needing mitigation and no word on stable team or easy workloads.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures... There were enough staff on duty
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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