Working at Lister House
Southgate, Ripon, HG4 1PG
Operated by The Royal British Legion
76 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel well supported with varied activities, but absent management, missed quality checks and training gaps need attention."
Safety & Risk
6/10
✓
We found two instances where people prescribed 'as and when needed' medicines did not have protocols in place... For one person a choking risk assessment had not been completed.
Staff Culture
6/10
✓
Staff felt well supported in their role... 'It's the best care home I've worked in. If you have a problem you can come down and talk to them [the management team] and it's in confidence.'
Staffing Levels
5/10
!
On the day of our inspection, we observed there were sufficient staff... Agency staff were used to ensure safe staffing levels... staffing rotas... numbers of staff in the residential unit were variable in the afternoons.
Training & Dev
4/10
!
Staff completed training the provider considered mandatory, but had not completed training specific to the needs of the people who used the service including end of life care or dementia.
Management
4/10
!
The registered manager was absent at the time of our inspection and a peripatetic manager was managing the service... Quality assurance checks completed did not identify some of the issues we highlighted during our inspection.
Programmes
6/10
✓
A variety of activities were available... including performers, pet therapy, coffee mornings and a choir made up of people who used the service... 'Ages Together Project'.
Points to consider
The usual manager was away during the inspection, and quality checks missed issues like not sending required updates to the regulator and missing files for agency staff.
The registered manager was absent... Quality assurance checks completed did not identify some of the issues... some statutory notifications had not been submitted... agency profiles missing for two staff.
Only basic mandatory training in place, missing specialist courses for dementia and end of life care.
Staff had not consistently received training specific to the needs of the people who used the service including end of life care or dementia.
Staffing levels are safe and adequate but use some agency workers and vary at times like afternoons and nights.
Agency staff were used... the numbers of staff in the residential unit were variable in the afternoons. There were also two occasions when only two night staff were working.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews