Working at Lisieux House
50 Birmingham Road, Sutton Coldfield, B72 1QJ
Operated by Lisieux Trust Limited
12 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management and positive culture where staff feel valued, but adequate staffing without strong retention and activities lacking a dedicated coordinator."
Safety & Risk
7/10
✓
Medicines were managed in a safe way. Staff had the appropriate training and competency to support people with their medicines. Protocols for medication taken on an 'as required basis' needed some additional information added and this was actioned by the registered manager during the inspection.
Staff Culture
8/10
✓
A staff member told us, 'It has been a tough time with the pandemic but I feel there is so much support and energy to get things right for people. I think there is such a commitment from the organisation and I see improvements all the time, it's a really positive place to work.'
Staffing Levels
6/10
✓
There were enough staff to support people in the home, and to take part in things they liked to do.
Training & Dev
7/10
✓
People received support from staff who had received relevant training, including around learning disability, autism and mental health needs. Staff had regular supervision and appraisal.
Management
8/10
✓
The registered manager promoted a positive culture and led by example. Staff told us, 'I feel very well supported as a staff member, the manager knows how to bring out the best in each and every one of us and supports us and helps us to do a good job.'
Programmes
6/10
✓
People told us about a recent art workshop they were involved in with a local community art group. The artwork was displayed at a local gallery and friends, family and members of the community attended the event.
Points to consider
Staff numbers are enough to meet daily needs and do activities, but there's no word on low staff turnover or hardly any agency workers.
There were enough staff to support people in the home, and to take part in things they liked to do.
Staff help with community outings, art workshops and events like concerts, but no dedicated activities coordinator or special therapy programmes.
People told us about a recent art workshop they were involved in with a local community art group. The artwork was displayed at a local gallery... People told us they were supported to do activities they enjoyed in the local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews