Working at Lionsfield House

Bosses did not keep good watch over the home during manager absences, missing safety problems and leaving staff without guidance.

The lack of provider oversight, during a period of management instability at Lionsfield House, meant staff had not received the support and guidance they needed.

Some safety risks like fire hazards and medication recording gaps were not managed well enough.

Individual and environmental risk, including fire safety, was not always identified and well-managed... staff had not always completed medication administration records.

No activities coordinator or special programmes, so days are mostly routine care with basic outings to church or shops.

Staff understood the positive impact supporting the person to follow their interests and hobbies had on their mental health and well-being.