Last updated: 9 February 2026
"Staff feel well supported by the manager and team with stable staffing, but a lack of structured programmes and specialist training hold it back."
Staff had received safeguarding training... Risks associated with people's health needs were assessed, planned for and monitored. Medicines were stored, administered and disposed of safely.
Staff told us they felt well supported by each other and the Registered Manager. They said it was a good team that worked well together and communicated effectively.
The service had sufficient staff to meet people's needs... agency staff were not used and people had staff who knew them.
Staff had received extensive training when they started to ensure they had sufficient skills. Staff told us they had time allocated to shadow experienced staff and received regular supervision and appraisals.
Staff felt well supported by the registered manager. Staff, people and relatives spoke very highly of the registered manager.
People told us there were enough staff to support them and they regularly accessed the community... People were supported to pursue hobbies and interests.
No activities coordinator or structured programmes mentioned, so the job involves mostly personal care and helping with individual hobbies and outings.
People told us there were enough staff to support them and they regularly accessed the community, with staff or independently. People led active and fulfilling lives, one person worked, another did volunteer work.
Training covers induction, shadowing and regular supervision well, but nothing about specialist courses or funded qualifications to build skills.
People were supported effectively by staff who had received extensive training when they started... Staff told us they had time allocated to shadow experienced staff and received regular supervision and appraisals.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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