Working at Linwood
9 Mercer Close, Thames Ditton, KT7 0BS
Operated by Anchor Hanover Group
67 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Supportive management and positive staff culture with risks well managed, but high agency use, poor training and lack of activities hold it back."
Safety & Risk
7/10
✓
People told us they felt safe being supported by the service. Risks were well managed, and a robust risk assessment process was in place. Risks were regularly reviewed and updated appropriately. Learning from accidents and incidents was shared with staff.
Staff Culture
7/10
✓
Staff worked well together and felt supported by the management team. Staff were positive about management of the service and told us the registered manager was supportive. Staff felt they were listened to and kept informed of improvement plans.
Staffing Levels
4/10
!
Per 2023 comprehensive inspection: People and relatives fed back that the high use of agency staff meant that continuity of care was at times compromised. Staff fed back the deployment of staff was not always effective and felt pressured.
Training & Dev
3/10
✕
Per 2023 comprehensive inspection: Of the 59 substantive staff, 31 had not had a one to one supervision with their manager for more than 12 months. There was a lack of appropriate staff training, knowledge and competency.
Management
7/10
✓
Staff told us they had confidence in the registered manager and felt the service was well-led. Staff comments included, “The manager is responsive and really communicates well. She is proactive and is very aware of what is going on. This home is well-led”.
Programmes
2/10
✕
Per 2023 comprehensive inspection: During the inspection there was a lack of meaningful activities and stimulation for people. People fed back there was not enough to keep them occupied. The activity timetable displayed was sparse.
Points to consider
No real activities or engagement for residents, so your days would be mostly routine personal care tasks.
Per 2023 comprehensive inspection: During the inspection there was a lack of meaningful activities and stimulation for people. People fed back there was not enough to keep them occupied.
Lots of agency staff mean less team continuity and more pressure during busy times like meals.
Per 2023 comprehensive inspection: high use of agency staff around 75 to 80%. Staff fed back the deployment of staff was not always effective and felt pressured.
Staff miss out on supervisions and extra training, with gaps in skills like blood sugar checks.
Per 2023 comprehensive inspection: 31 of 59 substantive staff had not had a one to one supervision for more than 12 months. Staff had not received training in relation to blood sugar checks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews