Last updated: 10 February 2026
"Staff get good training and feel valued like family, but unsafe staffing causes rushed care and waits, plus few activities for residents."
Some improvements were required in relation to... the management of medicines... inconsistencies in people’s care records and safe practices were not always in place.
Staff felt supported, valued and included... ‘We are like one big family. There is a happy atmosphere.’
Safe staffing levels were not always in place... staff were often rushed and this meant people had to wait for care and support.
staff received good quality induction, training and supervision to be able to carry out their role... the training they received was to a high standard.
The provider and registered manager were accessible and approachable... However, some audits had not identified the shortfalls we found during the assessment.
Some people said there was a lack of activities available during the day... ‘It is very boring, there is nothing to do.’
Not enough staff at busy times so you get rushed and residents wait for help.
Safe staffing levels were not always in place... Our observations... indicated staff were often rushed and this meant people had to wait for care and support.
No activities coordinator yet and not much for residents to do so the job is mostly routine personal care.
At the time of our visits there was no activity coordinator in place... lack of consistent opportunities to engage in meaningful person-centred opportunities.
Medication not always handled safely and skin care risks like repositioning not done consistently.
we saw a medication pot containing multiple tablets had been left by a person’s bed... Records showed significantly longer intervals between repositioning than those stated in their care plans.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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