Working at Linksway
17 Douglas Avenue, Exmouth, EX8 2EY
Operated by Exmouth Care Ltd
24 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Plenty of staff and a happy, supported team, but medicines not always managed safely and training gaps need fixing."
Safety & Risk
4/10
!
Medicines were not always managed safely... Improvements were needed to the management of risk. Documentation and recording did not consistently reflect the care being provided.
Staff Culture
6/10
✓
Staff told us they felt valued and happy working at the service. They felt well supported and were passionate about their role.
Staffing Levels
7/10
✓
The registered manager told us they were overstaffed, with staffing numbers more than adequate to meet the needs of the 15 people living at Linksway.
Training & Dev
5/10
!
Staff received training in safeguarding and further training had been arranged as required, for example syringe driver training; additional online training for manual handling.
Management
5/10
!
The registered manager promoted a culture of openness and honesty. They were open and transparent during the inspection and took immediate action in response to concerns raised.
Programmes
6/10
✓
A newly recruited enabler was in post. They were in the process of developing a person-centred activities programme, incorporating group activities and individual time with people.
Points to consider
Medication records not always filled out right and some staff needed more training on safe moving and positioning.
Medicines administration records (MAR) were not consistently completed in line with the medicines policy... staff did not always have the knowledge and skills to support people to change position in line with their individual needs.
Checks by managers missed problems with medication handling and risk records.
The majority of these issues had not been identified by the providers governance systems which meant they were not fully effective.
Only basic training like safeguarding and manual handling, no mention of specialist courses or funded qualifications.
Staff received training in safeguarding... Further training had been arranged as required, for example syringe driver training... additional online training for staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews