Working at Link House

Bosses missed some risks like uncovered radiators and window catches until inspectors pointed them out, so oversight isn't strong enough for top scores.

we found the provider's quality assurance system was not sufficiently robust... We identified concerns including uncovered radiators, pipework, unchecked window restrictors etc.

No structured activities programme or coordinator mentioned, just basic stuff people pick themselves at meetings, so the job is mostly routine personal care.

People took part in activities in line with their interests and needs and these were discussed at residents' meetings and in one-to-one meetings with staff.

Staff made medication mistakes and did not always record calling for medical help or telling the council, even though no harm happened.

Medicine errors had occurred... Although medication error forms had been completed this provided no indication that medical advice, such as 111 had been sought, or that the local authority had been advised.