Working at Lingfield
Lingfield House, East Grinstead, RH19 2EA
Operated by Alliance Home Care (Learning Disabilities) Limited
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Hands-on leadership, positive culture and strong safety stand out, but staffing shortages limit one-to-one support and individual activities."
Safety & Risk
8/10
✓
People were supported safely. There were appropriate systems for responding to safeguarding concerns. All staff had completed safeguarding training.
Staff Culture
8/10
✓
There was a positive ethos at the service and a culture of open communication and familiarity. Staff were supported by the registered manager with their work and commitment acknowledged in regular formal meetings.
Staffing Levels
5/10
!
The provider had a shortage of staff and were actively recruiting. There were enough staff on each shift to keep people safe according to a dependency tool used by the provider.
Training & Dev
7/10
✓
All staff had been recruited with appropriate skills and experience. They had completed the programme of training and had attended an intensive course in Makaton in response to the communication needs of some people.
Management
8/10
✓
The registered manager took a hands-on approach and was integral to the effective running of the service on a day to day basis, stepping in to provide care and support to people when needed.
Programmes
5/10
!
Occupational opportunities were provided by external providers such as day centres and mobile sensory services. Other activities such as gardening and holidays were agreed as a group within the house meetings.
Points to consider
Staffing is adequate for safety but shortages mean the team is stretched and can't always do one-to-one support for community outings.
The provider had a shortage of staff and were actively recruiting... Staffing levels meant that one to one support in the community had to be carefully planned, often with another person who was considered independent accompanying.
Activities depend on external day centres and group decisions but staffing limits individual choice and creative outings.
The opportunity for people to carry out individual pursuits was impacted by staffing levels... one-to-one hours were focussed on personal care and domestic support rather than social or cultural experiences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews