Working at Ling Crescent
2-4 Ling Crescent, Headley Down, GU35 8AY
Operated by Voyage 1 Limited
6 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported in a good team with enough staffing for needs and activities, but the manager is absent and training is overdue."
Safety & Risk
6/10
✓
Staff received medicines training; however, some medicines competency checks were out of date. Reviews had not always happened in a timely manner.
Staff Culture
7/10
✓
Staff said they enjoyed working at and felt supported and respected by the management team and the staff team. One staff member told us, 'We are a good team overall and our communication is good.'
Staffing Levels
6/10
✓
There were enough staff to support people safely and to ensure people's needs could be met. This included staff support for participating in activities and outings. Staffing levels were calculated according to people's needs.
Training & Dev
4/10
!
We saw 4 staff still needed to complete MCA training and 2 needed to complete Basic Life Support training. Staff had not had an appraisal in the last year in line with the providers policy.
Management
5/10
!
At the time of our inspection there was a registered manager in post however they were not currently at work. A manager registered to another of the provider's services was working in the service to support the team.
Programmes
6/10
✓
People were provided with a range of activities, both within their home and externally. Activities available to people included walking/rambling, music, art, attending an activity centre which included activities such as boating and archery.
Points to consider
The registered manager is not working on site right now, with another manager covering from elsewhere.
At the time of our inspection there was a registered manager in post however they were not currently at work. A manager registered to another of the provider's services was working in the service to support the team.
Some staff training is not up to date, including mental capacity and basic life support, and supervisions and appraisals are overdue.
We saw 4 staff still needed to complete MCA training and 2 needed to complete Basic Life Support training. Some staff had not always received supervision 3 monthly in line with the providers policy. Staff had not had an appraisal in the last year.
Staff medication checks are out of date for some, and risk reviews not always done on time.
some medicines competency checks were out of date. Reviews had not always happened in a timely manner.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews