Working at Linford House

Health and social care professionals said the service went 'above and beyond' to keep people safe. Staff were trained... Medicines were safely stored and managed... administered in twos to reduce the risk of errors.

A support worker said, 'The best thing about Linford House is we all work as a team to support the person and each other.' 'We are listened to and [the provider and care manager] take our views on board.'

The service was well-staffed with a permanent, established staff team who knew the person using the service well... The service did not use agency staff as the person needed consistent care and support from staff members they knew.

In addition to their general training they completed specialist learning disability, mental health, and other courses. These included training in autism, personality disorders, and diabetes. Staff said, 'I am impressed with the training opportunities we have.'

The provider and care manager... were constantly available to them, providing reassurance and guidance. Staff said, 'The managers are very supportive, and we are never left on our own to cope with problems.'