Last updated: 10 February 2026
"Open supportive culture and strong safety practices, but bank staff cover absences and basic training limit development."
2021 IPC inspection: Staff observed following correct PPE procedures with sufficient supplies, effective testing, safe admissions and visiting to prevent infection spread; per 2018 medicines safely managed.
Per 2018 comprehensive inspection: Staff said 'I feel really supported by everyone including my work colleagues'; open culture, confident to raise concerns and be listened to.
Per 2018 comprehensive inspection: People and staff said there were always enough staff on duty to meet needs; permanent staff or regular bank staff picked up shifts to cover absences.
Per 2018 comprehensive inspection: New staff completed induction linked to Care Certificate; ongoing training in mandatory topics like manual handling, safeguarding with regular refreshers.
Per 2018 comprehensive inspection: Staff described an open culture whereby they felt confident to approach the registered manager and provider at any time for support advice or guidance; management described as relaxed, inclusive and friendly.
Per 2018 comprehensive inspection: Dedicated staff organised regular varied programme including gentle exercises, music sessions, art and craft, sing-a-longs, outings.
Enough staff to meet needs, but bank staff cover absences so you sometimes work with relief workers instead of the regular team.
Permanent staff or regular bank staff picked up shifts to cover absences which helped to maintain consistency of care for people.
Training covers basics like induction, safeguarding and manual handling with refreshers, but no specialist courses or development.
New staff completed induction training which was linked to The Care Certificate. Ongoing training relevant to their roles and responsibilities was provided to all staff. This training included, manual handling, safeguarding, infection control, first aid and fire safety.
Activities are regular group ones like music, crafts and outings with a coordinator, but no special innovative programmes to enrich the role.
Group activities included gentle exercises, music sessions, art and craft and sing-a-longs. Staff took people out in the local community.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp