Last updated: 10 February 2026
"An open culture where staff feel proud and supported, with enough staff and reduced agency use, but opened creams not clearly labelled and only standard training."
People were safe. Risks to people's health, safety and wellbeing were managed... Accidents and incidents had been appropriately responded to... Staff were kept informed of changes following investigations.
Staff also felt the service had an open and empowering culture. One said, 'I used to feel embarrassed that I worked here but now I'm proud cos I think it's a good home with good care.'
Staffing levels were determined by the level of care and support each person required. There were enough staff to support people safely. Since the last inspection, the provider had put significant effort and resource to ensure staff were recruited to reduce the use of agency staff.
Staff had sufficient training to complete their role and told us they felt supported at work. The provider had improved their induction offer... Staff told us they received supervision regularly.
The registered manager had promoted an open culture... The manager's door is always open. Staff can see in and relatives can see them.
There was a recent addition of a sensory garden... voice activated speakers throughout the service and... virtual reality headsets were being trialled.
Opened creams are not always clearly labelled, so staff cannot easily check expiry dates.
People's creams continued not to be clearly labelled when these had been opened. This meant staff could not clearly identify when creams had expired.
Only standard training and regular supervision, with no specialist courses or funded qualifications mentioned.
Staff had sufficient training to complete their role and told us they felt supported at work.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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