Working at Lindsey Hall Care Home

Medicines were safely received, stored and administered, however 'as required' medicine guidance was not always clear. There was minimal evidence to support the monitoring and analysing of accidents, incidents or falls.

Staff described an open and honest culture where people and relationships mattered. Staff were positive about the support they received.

There were enough suitable staff to meet people's needs. Recruitment processes had been followed and new staff were monitored and assessed during their probationary period.

Staff received a comprehensive induction to prepare them for their role, ongoing training, and regular opportunities to discuss their work, training, and development needs. The provider's training matrix confirmed staff had received training to meet people's individual needs.

Staff told us they felt listened to and that the manager was approachable. A staff member said, 'There is an open door approach and [manager's name] is always there to speak to, we are definitely listened to.'

Additional activities staff had been appointed and there was a large variety of stimulating and engaging activities on offer at the home. An activity table was extremely popular and this fun, interactive technology had allowed people to communicate and improve their social engagement.