Working at Lindly House Care Home
241 Longton Road, Stoke On Trent, ST4 8DQ
Operated by The Willows Blythe Bridge Limited
10 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Respected hands-on manager, family-like culture and strong safety practices, but basic activities without a dedicated coordinator and staff covering cooking."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, promoting safety through layout and hygiene, managing outbreaks effectively.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: One staff member said, 'We are like a family here'. Staff confirmed they could make suggestions... supervision every couple of months. Per 2021: open and supportive culture within the staff team.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People were supported by enough staff. Staff told us they thought they had enough staff to meet people's needs. We confirmed through our observations people did not have to wait for their support.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: staff undertook a varied training programme... care certificate was used for new staff with regular two monthly updates provided on courses such as safeguarding vulnerable adults, dementia care, diabetes, infection control and food hygiene.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager is here most mornings and helps with the care. The staff respect them and they get a lot done. The registered manager worked alongside staff and observed staff on a daily basis.
Programmes
4/10
!
Per 2019 comprehensive inspection: staff hold hand, do nails and talk; enjoying accessing the garden, different group activities, entertainers visiting and going out in the car. Per 2021: Staff had continued to provide activities.
Points to consider
Basic activities like manicures, games, garden access and outings with no dedicated coordinator, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: Staff hold [person's name] hand, do their nails and talk with them... enjoying accessing the garden, different group activities, entertainers visiting and going out in the car.
Staffing is adequate but staff sometimes cover cooking which takes time from care.
Per 2019 comprehensive inspection: A relative told us, 'Sometimes the cook is not on duty and staff have to cook instead and maybe they have less time for caring then.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews