Last updated: 9 February 2026
"Strong training and robust safety support a caring culture, but staffing feels stretched at times and some concerns go unheard."
Safeguarding training and reporting robust, incidents analysed for trends, safe recruitment and medicines management.
People and relatives described caring open culture, staff generally positive about management approachability.
Mixed comments about staffing levels, staff said 'When two staff are assisting someone it leaves the lounge with no staff', management monitoring and adjusting.
High completion of core and specialist training such as epilepsy, dementia, conflict resolution, new system focusing on competencies.
Registered manager visible and approachable, people and relatives complimentary, but some staff said 'Some of our concerns fall on deaf ears'.
Activities coordinator provides varied programme: pool, darts, bingo, singing, mini bus outings, improved gardens with rabbits.
Staffing feels stretched at times, like when helping one person leaves lounges without cover.
One staff member told us, 'When two staff are assisting someone it leaves the lounge with no staff.' Another said, 'If people need changing they have to wait for another staff to come over.'
Some staff feel their concerns about staffing are not always listened to.
One staff member commented, 'Some of our concerns fall on deaf ears.'
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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