Working at Lindisfarne Ouston
Front Street, Chester Le Street, DH2 1QW
Operated by Gainford Care Homes Limited
57 bedsNursing homesResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with good training, varied activities and strong safety, but mixed professional feedback and stretched staffing hold it back."
Safety & Risk
7/10
✓
2022 targeted inspection: Assured on infection prevention, PPE use, testing, and outbreak management; per 2020: Medicines managed safely with prompt improvements to minor record gaps.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff told us they felt they had the right support to do their jobs.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: Staffing levels did not always allow staff sufficient time to provide people with the patient, person-centred and dignified care they needed.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received training relevant to their role, had regular supervisions, and used a new app-based training package.
Management
4/10
!
Per 2020 comprehensive inspection: Feedback from external professionals was mixed, with some citing extremely positive working relationships, whilst others felt the service could be more proactive and approachable with them.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Activities were regular and varied including singing for the brain, virtual reality tools, sensory room, and community links with a second activities coordinator employed.
Points to consider
Managers get mixed feedback from visiting health professionals, some feel not welcomed or proactive enough.
Per 2020 comprehensive inspection: Some external professionals had mixed experiences about how welcome they felt when visiting the service.
Staff numbers are adequate but get stretched at peak times so responses are not always quick and care feels rushed.
Per 2020 comprehensive inspection: At peak times acknowledged the first floor demanded more staff time. They acknowledged this meant other people's needs were not met in as timely a fashion as they would like.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews