Working at Lindisfarne House

Manager in post but audits missed problems like missing signatures on medication records and fridge temperature checks, so oversight is not strong.

Auditing systems and processes did not always identify areas where improvements were required... some instances of recording shortfalls... no recent evidence of temperature checks of the medicines fridge.

Staffing is adequate but nothing special, with recent reliance on agency workers and one relative saying staff are rushed off their feet.

The registered manager and area support manager acknowledged a recent reliance on agency staff... 'Staff are rushed off their feet.'

Some minor gaps in safety checks like medication signing and fridge temperatures that audits did not spot.

There were some instances of recording shortfalls that had not been identified through audits... no recent evidence of temperature checks of the medicines fridge.