Working at Lindisfarne Hartlepool
Masefield Road, Hartlepool, TS25 4JY
Operated by Gainford Care Homes Limited
54 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Strong safety practices and engaging activities for residents, but no permanent manager and reliance on agency staff have unsettled the team."
Safety & Risk
7/10
✓
People were protected from abuse by staff who understood how to identify and report any concerns. Incident monitoring records were appropriately used... Medicine management was effective.
Staff Culture
5/10
!
Staff were passionate about providing good care outcomes... Staff told us the service had been impacted on by frequent changes to management.
Staffing Levels
5/10
!
Generally there were enough staff to meet people's needs but due to pressures... the service had experienced staffing issues... through their bank and agency staff.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Staff were suitably trained and received regular supervisions and appraisals.
Management
2/10
✕
No registered manager in post. There had been various changes to the manager of the service over the last year.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People were supported to take part in a range of activities... intergenerational interaction and worked in partnership with local educational establishments.
Points to consider
No permanent manager in post, and lots of different managers recently so staff are not sure if things will stabilise.
At the time of our inspection there was no registered manager in post. There had been various changes to the manager of the service.
Staffing is adequate but nothing special, with bank and agency staff used to cover past shortages.
Due to pressures caused by the pandemic and general recruitment difficulties the service had experienced staffing issues. The provider had endeavoured to ensure there was always enough staff... through their bank and agency staff.
Only standard training and supervisions, no specialist courses or funded qualifications mentioned.
Per 2020 comprehensive inspection: Staff were suitably trained and received regular supervisions and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews