Working at Lindisfarne CLS Residential

Staff were passionate about providing good care outcomes and took ownership for their practice. The manager and deputy manager promoted a positive, person-centred culture.

The management team ensured there was always enough staff to support people... increased the number of staff, on duty so these variations could be managed more effectively. Recruitment practices met legal requirements and the registered manager used a variety of effective strategies to encourage people to apply.

Per 2019 comprehensive inspection: Staff were appropriately trained to meet the needs of the service. For example, moving and assisting, Mental Capacity Act, fire safety. New staff followed an induction process. Training was up to date and refreshed on a regular basis.

Staff told us the registered manager was approachable and listened to their views. All felt the registered manager was running a good service.

Per 2023: they identified the availability of activities needed to be improved and employed dedicated staff to undertake this role. Per 2019: People had access to a range of activities both in and outside the home... music and dancing, exercises, singers come in, visiting local attraction such as Beamish.