Last updated: 9 February 2026
"Supportive manager and family-like culture, but new staff started unsupervised before criminal record checks and poor medicines competence checks."
We identified safe recruitment procedures were not consistently followed. We saw one staff member had started working unsupervised in the home before the registered manager had checked their Disclosure and Barring (DBS) check.
One staff member said, 'Love it, it's like a family. I call these people my second family. Everyone is enthusiastic and we all get on well together.'
Safe staffing levels were maintained... People and relatives said there were enough staff. One person said, 'there are always enough staff, even in the middle of the night.'
Staff completed a range of regular training. They received training in subjects such as dementia, skin integrity, manual handling and first aid. Staff were given opportunities to undertake additional qualifications.
Staff praised the manager and said they were supportive. One staff member said, '[Manager] is brilliant, always approachable.'
comprehensive activity programme available to people including in house entertainment and community activities... 'therapy dog'... activity box... sensory items... outings in the community.
One new care worker started shifts unsupervised before their criminal record check was completed.
one staff member had started working unsupervised in the home before the registered manager had checked their Disclosure and Barring (DBS) check.
Checks on staff skills for giving medication were not done to best practice standards.
Checks on staff's competence to manage medicines were not being completed in line with best practice guidelines.
Only standard training like dementia and first aid, no specialist courses or funded qualifications mentioned.
Staff completed a range of regular training. They received training in subjects such as dementia, skin integrity, manual handling and first aid. Staff were given opportunities to undertake additional qualifications.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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