Last updated: 9 February 2026
"Staff receive good training with positive morale, but serious safety breaches and lack of activities hold it back."
The service was in breach of legal regulations in relation to the safety of the premises and infection control.
Staff morale was positive. Staff told us they were treated well, and they enjoyed their jobs. Comments from staff included, “I love my job, everyone’s very hardworking and we help each other.”
At the time of the assessment, there were vacancies for a team leader, an activities co-ordinator, and domestic staff. ... gaps in recruitment records. For example, exploring gaps in employment and ensuring applicants completed paperwork in full.
Staff were suitably trained and received regular supervisions. Staff had access to a variety of online training, had recently completed some face to face training and generally felt well supported.
Quality monitoring systems were in place but not always effective. Some areas for improvement we identified during the site visit had not been detected by the provider's quality monitoring systems.
Staff also told us they had limited opportunities to support people with social interaction or activities to ensure they remained meaningfully occupied throughout the day.
No activities coordinator and staff lack time for social engagement, so shifts are mostly routine personal care.
there were vacancies for a team leader, an activities co-ordinator... Staff also told us they had limited opportunities to support people with social interaction or activities
Infection risks from dirty bathrooms and toilets, plus premises hazards like unsecured windows and trip wires.
Not all areas within the home were well maintained to facilitate good infection and control procedures... dirty shower chair, soiled toilet seats and leaking toilets... Window restrictors were not fitted to all windows... electrical wires trailing
Vacancies in key roles and gaps in hiring checks leave the team stretched and unstable.
there were vacancies for a team leader, an activities co-ordinator, and domestic staff... gaps in recruitment records. For example, exploring gaps in employment and ensuring applicants completed paperwork in full.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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