Last updated: 10 February 2026
"Supportive and approachable management, positive staff culture, and strong safety practices, although some new staff started without full checks."
People were supported to be safe and said that they felt safe. Staff received robust safeguarding training... There was an open and transparent culture in relation to accidents and incidents. Medicines were managed safely.
Staff told us they received good support from management. Staff members we spoke with were complimentary about the registered manager and provider and said that they were approachable and supportive.
Staff rotas supported that there were enough staff members available to manage and support people's needs. Staff told us there were sufficient staff and their shifts were covered when they were on sick and annual leave.
Staff were well trained and supported. When new staff joined the service, they completed an induction programme... Staff said they felt supported and received regular supervision and six monthly appraisals.
Staff told us they received good support from management. Staff members we spoke with were complimentary about the registered manager and provider and said that they were approachable and supportive.
People had access to planned activities most days of the week. Each person was provided with a planned activity schedule at the start of each week... parties, trips to the seaside, crafts, church services, sing-a-longs.
Some new staff files were missing checks before they started work, which affects recruitment quality.
The provider had recruitment systems and processes in place but in two of the five cases we looked at, insufficient checks had been made prior to the staff members starting work.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp