Last updated: 9 February 2026
"Experienced managers support staff well with effective training and positive teamwork, although staffing delays occur in evenings and weekends."
Per 2020 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding and social distancing rules, using PPE effectively and safely, accessing testing, and making sure infection outbreaks can be effectively prevented or managed.
Per 2018 comprehensive inspection: Staff showed a high level of compassion, encouragement and empathy towards people. Staff were motivated and spoke positively about the home. 'It is very good team work here. Everyone is very understanding.'
Per 2018 comprehensive inspection: People and visitors to the home said there were enough staff to meet people's individual needs and maintain their safety. However, some people told us staff could take longer to respond in the evenings and at weekends.
Per 2018 comprehensive inspection: The training staff received enabled them to retain and update their knowledge and also develop new skills to support people effectively. Staff told us the provider's 'essential training' was refreshed regularly and they were also offered different courses each year based on the needs of people living in the home.
Per 2018 comprehensive inspection: The home was well-led by an experienced management team who were enthusiastic about the service and committed to providing good standards. Staff received appropriate support, understood their roles and responsibilities and had confidence in the management team.
Per 2018 comprehensive inspection: People were offered opportunities to engage in, and experience, different and stimulating activities both inside and outside the home. Activities offered opportunities for social engagement and supported people's mental, physical and emotional wellbeing.
Staff levels are usually enough but there can be delays answering buzzers in evenings and weekends when short staffed.
I have concerns about staffing levels in the evenings because they do not always come quickly….I have to wait longer at the weekends.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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