Working at Linden House

2021 IPC inspection: 'We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... making sure infection outbreaks... effectively prevented or managed... extensive risk assessments.'

Per 2019 comprehensive inspection: 'All staff told us how much they loved working at the service... teamwork was excellent... treat them as your own family members... staff felt valued... staff appreciation week.'

Per 2019 comprehensive inspection: 'long-serving dedicated staff team who worked flexibly... no staff from agencies were used... plenty of staff, day and night.'

Per 2019: 'all staff training was up to date... external trainer... for dementia, advanced dementia and behaviours that challenge... regular supervisions'; 2021: 'extensive training... three training sessions from external trainers.'

Per 2019 comprehensive inspection: '[The registered manager] is always walking around, mucking in... both the manager and the deputy have helped [my relative] with personal care... Staff: [The registered manager] is really approachable, kind.'

Per 2019 comprehensive inspection: 'activities coordinator planned... wide variety... bingo, skittles, quizzes, gardening, dancing... trips... link with local schools... opera singer... arts and crafts.'