Working at Linden House Care Home
Linden House, Blackburn, BB1 2BE
Operated by Linden House Residential Home Ltd
63 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Good training and usually enough staff, but basic activities without a coordinator, medication errors and recruitment gaps hold it back."
Safety & Risk
5/10
!
Medicines were not consistently being managed in line with processes and procedures... Protocols on how to administer as and when medication were not always in place... Recruitment processes needed to be more robust.
Staff Culture
5/10
!
Staff provided mixed feedback around the culture of the home and management support.
Staffing Levels
5/10
!
Most people told us there was enough staff... Staff told us staffing had improved... However, they felt more staff was needed. Staff comments included, 'we could do an extra staff' and 'it would help staff'.
Training & Dev
5/10
!
Per 2022 comprehensive inspection: Staff received training to support them in their roles. Records to confirm the training completed was seen, along with a training matrix covering the topics. Supervision records confirmed these were taking place.
Management
5/10
!
Staff gave mixed views around management support. Some said, 'I don't feel that the manager is the most supportive', others said '[the registered manager] has been supportive. I feel that she listens to concerns'.
Programmes
4/10
!
Per 2022 comprehensive inspection: We received mixed feedback about activities provided... Records of activities being undertaken were noted. These included, music and movement, films, singer entertainer and quiz. The provider was in the process of advertising for an activities co-ordinator.
Points to consider
Basic activities like music, quizzes and singers but no dedicated coordinator or regular programme, so days are mostly routine personal care.
Per 2022 comprehensive inspection: Records of activities being undertaken were noted. These included, music and movement, films, singer entertainer and quiz. The provider was in the process of advertising for an activities co-ordinator.
Staffing is adequate but staff feel stretched and say more would help, plus gaps in recruitment checks like unexplained job history.
Staff told us... they felt more staff was needed... 'we could do an extra staff'... Recruitment processes needed to be more robust. Gaps in employment were not being explored.
Medication handling has issues like not recording doses on time or following steps, which risks errors.
Medicines were not consistently being managed in line with processes and procedures. Staff were observed not following process and recorded administration of medication prior to administering... The time of when medication was administered was not always recorded on the MAR charts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews