Last updated: 10 February 2026
"Staff feel supported and valued by management with a strong safety culture, but staffing lacks stable long-term teams and training misses specialist courses."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events
Staff were happy working at the service and told us they felt supported and listened to by management
There were sufficient staff to meet people's needs and staff had time to spend with people
Records confirmed that staff completed a structured induction and received regular supervision and appraisals to maintain performance and professional growth
Staff told us they felt listened to and valued by the management team. Comments included, 'I expressed my thoughts; they are open to anybody sharing their thoughts about what needs changing'
There was a comprehensive and varied activity programme in place, which included trips out using the service’s minibus. Activities were adapted to meet individual needs
Staffing levels are enough to meet needs and give time with residents, but no info on low agency use or stable long-term teams to keep workloads light
There were sufficient staff to meet people's needs and staff had time to spend with people
Training covers the basics with induction and supervision, but no specialist courses or funded qualifications to build skills further
Staff received appropriate training and supervision for their role
Activities programme has variety like trips and pet visits, but lacks named specialist approaches or staff training in therapies to enrich the role
full and varied activities schedule, which included exercise sessions, craft activities, baking, live music quizzes, cinema screenings, and links to local organisations
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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