Last updated: 10 February 2026
"Staff felt well supported with regular training and supervision, but serious infection control failures and weak management oversight created safety risks."
The provider did not assess or manage the risk of infection effectively. There were failures to identify, control, and promptly share concerns with relevant agencies... risk of cross-infection
Staff felt well supported and valued by the provider, with access to regular supervision and training. There was an open and inclusive culture where staff felt confident to raise concerns
There were enough safely recruited and suitably skilled staff to meet people’s needs
Staff received a comprehensive induction and regular training to ensure they had the skills and knowledge to support people effectively and safely this included face to face training and role play
Governance arrangements were not fully effective, as leadership lacked oversight of infection prevention and control, which had contributed to the breach of regulation
There were lots of activities taking place in the high street on the ground floor, however, some relatives said there could be more activities within the clusters
Big problems handling infections like scabies cases where staff were not protected properly and management could not confirm treatment status
Staff were not wearing appropriate Personal Protective Equipment (PPE) despite signage indicating a scabies risk. These issues created a risk of cross-infection to residents, staff, and visitors
Management missed oversight on safety checks like water temperatures and infection control, leading to regulation breaches
Leadership lacked oversight of infection prevention and control... no evidence available that maintenance staff completed routine water temperature checks
Staffing is adequate but nothing special, just enough to meet needs with no details on low turnover or minimal agency use
The registered manager determined staffing levels in line with people’s individual support needs. One relative told us, “When I visit, they always have enough staff”
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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