Last updated: 9 February 2026
"Stable staffing without agency use and robust safety practices, although infrequent supervisions and basic activities are drawbacks."
Robust safeguarding, risk management, audits: 'weekly clinical risk meetings'; lessons shared, no open safeguarding concerns.
Staff morale up with new leadership: 'staff morale up... most of us staff seem to be singing from the same hymn sheet'; manager builds relationships.
No agency for six months, adequate staffing via dependency tool: 'turnaround... from being totally dependent on agency staff to not using any at all right now, which is great'
Per 2019 comprehensive inspection: 'Staff had received the training they needed'; up-to-date safeguarding/IPC in 2020 but supervisions infrequent (1-2/6 months vs 5/year policy).
Registered manager praised as approachable: 'good manager who knows what he's doing... approachable and a good listener'; supported by regional team with weekly meetings.
Two full-time coordinators, weekly schedule of pampering, quizzes, movies, dance, art: observed discussion group and darts; some bored due to pandemic.
Staff get standard training but supervisions are not regular enough and no specialist courses mentioned.
Per 2019 inspection: 'Three had received one supervision in the last six months, and three had received two. The provider's policy stated staff should receive supervision five times per year.'
Activities are regular with a coordinator but just basic quizzes, arts and dances, nothing special or innovative.
The service employed two full-time activity coordinators... weekly activities schedule which showed people had numerous opportunities... including, regular pampering, quiz, movie, dance and art sessions.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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