Working at Limes Residential Care Home

People were protected from the risk of abuse. Staff had received training in safeguarding adults, demonstrated an understanding of safeguarding procedures... Staff were confident any concerns they raise would be listened to and actioned appropriately by the registered manager.

A staff member told us, 'We are like family here, you have to be kind. I care about them a lot.' Staff spoke positively of the support they received from the management team.

We observed, and people told us there were enough staff to meet their needs. One person told us, 'The staff have time to chat.' A relative told us, 'Generally, there always seems to be enough staff.'

General training topics included safeguarding, infection control, food hygiene, medicines and first aid. Staff received a regular supervision and an annual appraisal.

Staff spoke positively of the support they received from the management team. They told us they felt comfortable raising concerns and felt any concerns would be addressed. One staff member told us, 'The manager is very nice, always help us and residents. He does everything at any time.'

The provider had employed a full-time activities co-ordinator... Activities on offer included, arts and crafts, book clubs, knitting clubs, cookery, exercises and themed quizzes. For example, a Tea Club had been created... people had been supported to attend the theatre.