Working at Limegrove
St Martin's Close, East Horsley, KT24 6SU
Operated by Anchor Hanover Group
55 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Good training, but staffing shortages leave carers rushed and exhausted, staff don't feel supported by managers, and no activities run."
Safety & Risk
3/10
✕
Some incidents of potential abuse had taken place, but these had not always been reported to CQC in line with requirements.
Staff Culture
4/10
!
One staff member said, 'the manager's communication could be better as I don't always feel I can approach him.' A second staff member told us, 'I don't always feel valued.'
Staffing Levels
3/10
✕
We reviewed the staff rotas for a nine-week period... found at least nine nights when there were less than five care staff on duty, 15 days when there were less than three team leaders on duty and 12 days when there were less than 10 care staff.
Training & Dev
6/10
✓
We reviewed the training matrix provided to us by the registered manager following our inspection. This showed good compliance with the training requirements of the registered provider.
Management
3/10
✕
Staff told us they did not always feel supported or valued.
Programmes
3/10
✕
Throughout the day, there were no organised activities observed. The activity advertised on the weekly planner did not happen.
Points to consider
Not enough staff on many shifts, so carers feel rushed and exhausted.
Staff rotas showed staffing levels fell below the amount they should be on several occasions. Staff told us they felt rushed, exhausted and unable to spend time with people.
Staff don't feel supported or valued by managers.
Staff told us, that despite a clearly recognised structure in place, they did not always feel supported or valued.
No activities programme running, so the role is mostly routine personal care.
Our observations on the day were that little was going on... Throughout the day, there were no organised activities observed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews