Working at Lime Tree Gardens
16 Burghley Road, London, NW5 1UE
Operated by The Riverside Group Limited
24 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Good training and improving management build a supportive culture, but high staff turnover and poor medicines safety hold it back."
Safety & Risk
3/10
✕
Medicines were not always stored safely... incorrect medicines administration practice... The data highlighted 78 missing administration records in the last 28 days
Staff Culture
6/10
✓
Staff told us that although there were staffing issues, they were able to provide good quality care. Staff told us, 'Staff are supportive, we did have shortages but that is getting better. I think we have done well in supporting people through a really difficult time'
Staffing Levels
4/10
!
Since the start of the COVID-19 pandemic the service had undergone significant staff changes. There was a high staff turnover and the service needed to use an agency staff to ensure enough staff were available during each shift. This at times affected the continuity of care and the staffing levels felt low
Training & Dev
7/10
✓
Staff received mandatory and specialist training to help them understand people with mental health needs... a range of online training and workshops took place. Staff received regular supervision, and they said it was useful
Management
6/10
✓
The service had a new management team who started to make improvements within the service. The feedback they received was positive. All stakeholders said the service was well managed
Programmes
4/10
!
The service offered an activities programme. It was affected by the restriction of the COVID-19 pandemic... staff created activities that the people enjoyed and helped them develop life skills and increase independence
Points to consider
High staff turnover and agency workers mean shifts sometimes feel low and affect care continuity.
high staff turnover and the service needed to use an agency staff to ensure enough staff were available during each shift. This at times affected the continuity of care and the staffing levels felt low
Medication storage problems, wrong preparation for trips away, and 78 missing records in a month show safety gaps.
Medicines were not always stored safely... incorrect medicines administration practice... 78 missing administration records in the last 28 days
Only basic activities like life skills sessions, nothing special or varied to enrich the workday.
The service offered an activities programme... staff created activities that the people enjoyed and helped them develop life skills
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews