Last updated: 9 February 2026
"Stable long-serving staff and a family-like culture, but weak quality checks missed gaps in risk assessments and medicines."
Medicines managed appropriately but minor gaps in PRN outcomes and diabetes risk assessment noted and fixed post-inspection; incidents recorded.
Staff said 'We are a family here I absolutely adore it'; positive interactions showed staff and people knew each other well and enjoyed company.
Staff who worked at the service had worked there for many years and agency staff were not used; covered by own staff who were happy to work additional shifts.
Staff completed induction training including Care Certificate, attended 'dementia bus' training, and received regular supervisions.
Staff told us they could approach the registered manager at any time if they had any concerns or worries; relatives praised management for constant improvements.
Full-time activity coordinator oversaw programme including scrabble, board games, nail painting, arts and crafts, trips, animal visits, exercise classes, school links.
Quality checks are not strong enough to spot all issues on their own.
The auditing procedure was not robust enough to ensure the service could identify actions to be taken in the event of issues or concerns.
Some risk assessments and medicine records had gaps that staff fixed after the inspection pointed them out.
a specific risk assessment was not in place for a person with diabetes... the outcome of administering the medicine was not in place at the time of our inspection.
Activities are regular with a coordinator but basic like games, crafts, and outings, no specialist therapy programmes.
one to one and group activities such as scrabble, board games, nail painting, hand massage and basic facials. Cookery sessions, arts and crafts
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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