Working at Lime Street

Medicines management and administration practices were safe, with staff trained appropriately... no errors in the medicines administration records. Risk assessments were in place, regularly reviewed and specific to the needs of each person.

The culture remained extremely open, inclusive and the atmosphere was welcoming. Staff told us they were well supported. Motto 'Together we are one' reiterated at meetings.

There were sufficient staff to meet people's needs. Rotas demonstrated that staffing was planned in advance and that the service did not rely on agency staff. The majority of staff had been at the service for a number of years.

The registered manager and operations manager had access to an online training matrix and ensured each staff member's training was up to date. Additional training specific to people's needs, such as MAPA and challenging behaviour training. Staff confirmed they were well supported via supervisions and appraisals.

The service continued to be led exceptionally well by a registered manager who was passionate about people who used the service having a high quality of life and independence. They had a deputy manager but spent the majority of the week here.

The registered manager continued to use their own passions for music and multimedia projects... 'Noisy Group'... NASA scheme whereby their names were etched onto microchips... camera club, cinema club, walking group.