Last updated: 9 February 2026
"Supportive management and a family-like team culture stand out, but occasional staffing shortages delay resident care and training is mostly basic."
Staff knew how to keep people safe... The provider had effective systems in place to monitor accidents and incidents... Medicines were managed and administered safely.
Staff told us they were happy working at the service and they felt they had a good team... 'It feels like a family, a family atmosphere.'
There were sufficient staff to meet people's needs. Throughout the inspection we saw there was enough staff around to support people.
Staff were supported to complete training to develop their skills... New staff had been given a full induction... Staff also completed the Care Certificate... regular staff meetings and supervision.
People, relatives and staff were very complimentary of the registered manager... 'The support from the manager and seniors is very good. If I had a problem I would go to [registered manager]. Her door is always open.'
We spoke with the activity co-ordinator... Activities include music therapy, singing, children visiting, animals – pet the dog and a petting zoo... they have animals visit, a lady comes in and sings.
Staffing levels are enough most days but sometimes residents wait for help like getting up late.
Sometimes they can't get me up very early as they haven't got the staff. They keep getting new residents and they haven't got enough staff to cope with it. Sometimes it's been 10 in the morning and I need to get up.
Only standard training like inductions and the Care Certificate with no specialist courses or funded qualifications.
New staff had been given a full induction to the service which included completing shadow shifts... Staff also completed the Care Certificate... Staff had regular staff meetings and supervision.
Varied activities with a coordinator like pet visits and music but no named specialist programmes or staff training in therapies.
Activities include music therapy, singing, children visiting, animals – pet the dog and a petting zoo came a couple of weeks ago... a lady comes in and sings.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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