Last updated: 9 February 2026
"Effective management, positive culture and strong safety, but lack of structured activities and programmes holds it back."
People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. People received their medicines safely and as prescribed.
A relative we spoke with told us, 'There is a good culture there yes, and all the staff get on very well with each other and I think they do their best with the people'.
We saw there were sufficient numbers of staff to meet people's needs.
Staff had received appropriate training and had the skills they required to meet people's needs. A member of staff we spoke with told us, 'There's definitely enough training, and we [staff] can ask for anything [training] we need, they're [provider] very supportive'.
People using the service, their relatives and staff were confident about approaching the registered manager if they needed to. The provider had effective auditing systems in place to monitor the effectiveness and quality of service provision.
A person told us, 'They [staff] help me to go to [shop name]. I like going there'. A member of staff told us how they, and a person they supported had planned and booked a short break to another country.
No activities coordinator or structured programme, so the role is mostly routine personal care with basic outings like shopping.
A person told us, 'They [staff] help me to go to [shop name]. I like going there'.
Staffing is adequate with enough staff to cover needs and absences, but nothing special like a stable long-serving team.
We saw that the provider had processes in place to cover staff absences. We saw there were sufficient numbers of staff to meet people's needs.
Only standard training and regular supervision, no specialist courses or funded qualifications for career growth.
Staff had received appropriate training and had the skills they required to meet people's needs.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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