Last updated: 10 February 2026
"Relatives praise the manager highly and safety systems are strong, but unstructured activities without a dedicated coordinator and basic training limit progress."
There were systems in place to safeguard people from abuse. Incidents were recorded and analysed... Staff members knew what to do if they suspected abuse.
Staff attended regular team meetings. One staff member told us, 'Yes I attend [staff meetings], we speak about what we want to discuss, concerning the residents their needs and best interests.'
People told us there were enough staff. One person said, 'Yes its fine [there are enough staff].' The service rota showed there were enough staff.
Staff received training in how to do their jobs. Staff completed face to face and online training... Staff also completed specific training to assist meeting people's needs.
People and relatives thought highly of the registered manager. One relative told us, 'The manager is first class. The best manager in all the years [person] has been there.'
We saw evidence of how the service supported people to attend activities or social events in the community, such as discos... One person said, 'Staff give me choices all the time - I can go swimming when I want. We went on holiday.'
No dedicated activities coordinator or structured programme, so the role is mostly routine personal care with basic outings like swimming and discos.
People were supported to do activities they liked to do. One person said, 'Staff give me choices all the time - I can go swimming when I want. We went on holiday.'
Only standard training and supervisions with some specific courses, no funded qualifications or career development paths.
Staff had inductions when they started work... Staff received training in how to do their jobs... All staff received supervision and appraisals.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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