Working at Lily Close

There were systems in place to safeguard people from abuse. Incidents were recorded and analysed... Staff members knew what to do if they suspected abuse.

Staff attended regular team meetings. One staff member told us, 'Yes I attend [staff meetings], we speak about what we want to discuss, concerning the residents their needs and best interests.'

People told us there were enough staff. One person said, 'Yes its fine [there are enough staff].' The service rota showed there were enough staff.

Staff received training in how to do their jobs. Staff completed face to face and online training... Staff also completed specific training to assist meeting people's needs.

People and relatives thought highly of the registered manager. One relative told us, 'The manager is first class. The best manager in all the years [person] has been there.'