Last updated: 10 February 2026
"Staff feel supported with enough on shifts, regular supervision and strong safety practices, but disrespectful language towards residents and limited activities hold it back."
Per 2019 comprehensive inspection: Staff knew how to keep people safe. Records showed the registered manager reported potential safeguarding concerns to the relevant local authority in a timely way.
Per 2019 comprehensive inspection: Staff said, 'I get supervision regularly. You get feedback and a chance to say what you think. Managers are supportive, and you can always go to them if you need help.'
Per 2019 comprehensive inspection: There were enough staff to support people safely. Staff said there was always enough of them on each shift.
Per 2019 comprehensive inspection: improvements had been made to the quality of staff training. Staff told us they received regular supervision.
Per 2019 comprehensive inspection: on three occasions, we heard staff referring to people who needed support to eat as 'feeders'. This was not a respectful way of talking about people.
Per 2019 comprehensive inspection: More work was necessary so that people were always supported to take part in activities that were meaningful to them.
Manager is in place but oversight is weak, staff were calling residents who need feeding help 'feeders'.
on three occasions, we heard staff referring to people who needed support to eat as 'feeders'. This was not a respectful way of talking about people.
No activities coordinator or regular programme, just basic themed events and some missed like D-Day celebrations.
More work was necessary so that people were always supported to take part in activities that were meaningful to them.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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