Working at Lillibet Lodge
6 Rothsay Road, Bedford, MK40 3PW
Operated by Lillibet Healthcare Limited
25 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with enough on shifts, regular supervision and strong safety practices, but disrespectful language towards residents and limited activities hold it back."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: Staff knew how to keep people safe. Records showed the registered manager reported potential safeguarding concerns to the relevant local authority in a timely way.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff said, 'I get supervision regularly. You get feedback and a chance to say what you think. Managers are supportive, and you can always go to them if you need help.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff to support people safely. Staff said there was always enough of them on each shift.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: improvements had been made to the quality of staff training. Staff told us they received regular supervision.
Management
4/10
!
Per 2019 comprehensive inspection: on three occasions, we heard staff referring to people who needed support to eat as 'feeders'. This was not a respectful way of talking about people.
Programmes
4/10
!
Per 2019 comprehensive inspection: More work was necessary so that people were always supported to take part in activities that were meaningful to them.
Points to consider
Manager is in place but oversight is weak, staff were calling residents who need feeding help 'feeders'.
on three occasions, we heard staff referring to people who needed support to eat as 'feeders'. This was not a respectful way of talking about people.
No activities coordinator or regular programme, just basic themed events and some missed like D-Day celebrations.
More work was necessary so that people were always supported to take part in activities that were meaningful to them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews