Working at Lilleybrook Care Home

No permanent manager registered yet, so leadership is not fully stable even with positive changes from the new manager.

There wasn't a registered manager in post. A new manager had been recruited in February 2023 and they planned to register with CQC.

Staffing is adequate and improved but they still rely on some familiar agency staff when needed.

Where required the home used consistent and familiar agency staff to maintain safe staffing levels. The manager and staff spoke positively about recruitment and the reduction in agency.

Activities were limited before and now just starting with a new coordinator offering basic group and one-to-one sessions like pet therapy.

People and their relatives told us there had not always been a wide range of activities, however more activities and support was now being provided. The manager and provider were aware of this concern and had recruited activity co-ordinators.