Last updated: 10 February 2026
"Staff feel supported with improved staffing and fewer agency shifts, but no registered manager yet and activities still developing hold it back."
Incidents and accidents were reviewed to reduce the risk of reoccurrence... Staff were supported to reflect on incidents, complaints, and medicine errors to enable them to make improvements.
Staff told us they felt supported by the management team... Comments included: 'Here is a good place to work. The new manager is really good, there is definitely a better structure' and 'The manager is very supportive.'
Suitable staffing levels were in place to meet the needs of people using the service... Where required the home used consistent and familiar agency staff... 'Staffing has definitely improved. We have less agency and sickness now'
There wasn't a registered manager in post. A new manager had been recruited in February 2023 and they planned to register with CQC.
People and their relatives told us there had not always been a wide range of activities, however more activities... had recruited activity co-ordinators... providing activities... reminiscence, pet therapy and sensory activities.
No permanent manager registered yet, so leadership is not fully stable even with positive changes from the new manager.
There wasn't a registered manager in post. A new manager had been recruited in February 2023 and they planned to register with CQC.
Staffing is adequate and improved but they still rely on some familiar agency staff when needed.
Where required the home used consistent and familiar agency staff to maintain safe staffing levels. The manager and staff spoke positively about recruitment and the reduction in agency.
Activities were limited before and now just starting with a new coordinator offering basic group and one-to-one sessions like pet therapy.
People and their relatives told us there had not always been a wide range of activities, however more activities and support was now being provided. The manager and provider were aware of this concern and had recruited activity co-ordinators.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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