Last updated: 9 February 2026
"Staff feel valued by a supportive manager, enjoy good team morale and stable staffing, although basic training without career paths and simple activities hold it back."
Staff knew how to report any safeguarding concerns. All incidents were recorded and reviewed; post incident reviews completed to learn and support staff.
Feedback from staff was also positive. Staff felt there was good team communication, and everyone supported each other resulting in good morale amongst the team.
There were enough staff on duty to meet people's needs. Additional staff had been recruited which reduced the use of agency staff. A support worker said, 'We've got a good team now and it's always same staff'.
Staff received the training and support to carry out their role. Staff completed training to meet people's individual needs, for example epilepsy rescue medication, learning disabilities and autism awareness.
Staff enjoyed working at Lilford Court and felt listened to by the registered manager. Staff said could speak with the registered manager whenever they needed to.
People took part in a range of activities of their choice, including going for walks, drives, shopping and film nights. Some people also attended a day service and took part in cookery and arts and craft classes.
Training covers basics and some specialist topics like autism but no funded qualifications or career paths to help you grow.
Staff completed training to meet people's individual needs, for example epilepsy rescue medication, learning disabilities and autism awareness.
Activities are basic like walks, shopping and crafts with no special programmes or coordinator to make the job more varied and fun.
They took part in a range of activities of their choice, including going for walks, drives, shopping and film nights. Some people also attended a day service and took part in cookery and arts and craft classes.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp