Working at Lilena Residential Care Home
2 Quintrell Road, Newquay, TR7 3DZ
Operated by Lilena Care Home Cornwall Limited
16 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"A supportive team like a family with good training and supervision, although basic activities and the manager splitting time between homes hold it back."
Safety & Risk
7/10
✓
The service had suitable safeguarding systems in place... Risk assessment procedures were satisfactory... The medicines system was managed effectively. The system was well organised, we did not find any errors.
Staff Culture
8/10
✓
The team worked well together and had the shared goal of providing a good service... Staff said, 'There is no conflict. Everyone gets on well. Staff are supportive. They will always help out if shifts need covering. It is like a little family.'
Staffing Levels
5/10
!
Staffing levels were satisfactory. We observed people receiving prompt support from care staff when required. However, evidence of satisfactory conduct in previous care employment had not been obtained for one of the four staff files we reviewed.
Training & Dev
7/10
✓
Staff received suitable training to carry out their roles. ... I have had lots of training including completing the level 3 diploma, first aid, being a fire warden and infection control. Suitable records were available to demonstrate staff received regular one to one supervision.
Management
6/10
✓
The service was managed effectively. People, relatives and staff had confidence in the management of the service.
Programmes
4/10
!
Staff organised activities sessions within the house. These included arts and craft sessions, bingo, film afternoons or evenings and music sessions. People had the opportunity to regularly go out on trips and for walks.
Points to consider
Manager splits her time between this home and another one, so she is not always on site.
The registered manager had responsibility for this and another similar service in the Newquay area. The registered manager said she spent half of her time working at each service but was always available on line or on the telephone if she was not at the service.
One staff file was missing proof of good conduct from their previous care job.
evidence of satisfactory conduct in previous care employment had not been obtained for one of the four staff files we reviewed.
Only basic activities like bingo, crafts, films, music and trips out, no coordinator or special programmes.
Activities which took place included trips to the pub and restaurants, trips to the cinema, theatre, and going for walks... arts and craft sessions, bingo, film afternoons or evenings and music sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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