Working at Lilas House
5 Cadogan Road, Cromer, NR27 9HT
Operated by Liaise (East Anglia) Limited
6 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel supported with regular supervisions and enough people on shift, but no permanent manager and unmanaged safety risks hold it back."
Safety & Risk
3/10
✕
Risks not always planned for or mitigated, medicines records gaps and storage issues, continued breach of regulation 12 for safe care and treatment
Staff Culture
6/10
✓
Staff told us they had regular supervisions, felt supported, comfortable making suggestions, and spoke enthusiastically about working with people
Staffing Levels
5/10
!
Review of staffing rotas showed there were enough staff deployed to meet people's needs, but gaps in recruitment records including employment histories and references
Training & Dev
4/10
!
Review of the training matrix showed there were still some gaps in staff training, however this had improved since last inspection
Management
3/10
✕
Registered manager in process of deregistering, overseen by acting manager, continued breach of regulation 17 for good governance
Programmes
4/10
!
People supported to pursue interests like drawing and shopping outings, staff support day-to-day outings rather than just planned activities
Points to consider
No permanent manager in charge, just an acting one with weak oversight and audits that miss problems
The registered manager was in the process of deregistering and the service was being overseen by an acting manager... continued breach of regulation 17 (Good governance)
Safety risks like trips on stairs and pressure ulcers not fully managed, plus medication errors and poor storage
Risks were not always planned for or mitigated... provider was still in breach of regulation 12 (Safe Care and Treatment)
Gaps in staff training mean not everyone is fully up to date on key skills
A review of the training matrix showed there were still some gaps in staff training
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews